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Satisfying Customers

Everyone talks about customer care and customer relationship management. But do they work as a real two way street between you and them? Maybe you have obtained some simple feedback, conducted the odd survey or poll. But that is only scratching the surface. The theory is fine but no amount of data analysis compares to just talking to them.

Focus groups are popular but only give you reactions to what you put on the table. What if the customer has alternative ideas and expectations?

Think how much experience and expectation is locked up in their minds. Who better to advise on opportunities and priorities for improvement, streamlining and enhancement?

How many great opportunities are missed because individuals feel intimidated by your staff standing over them?

What if you could run large customer meetings that removed the barriers and generated in depth, focussed, creative and constructive discussions? If you enabled everyone to have a say you could find out what they really think and expect.

What if you could capture all that information online and garner immediate feedback on emerging trends and themes? And not just majority views but significant minority opinions as well. You could even engage people in developing solutions.

Now you can with our unique "Results Forum" service. Anything from a few hours to a whole day or more. Any number of people from 50 to 5,000, all at one time (and they don't have to be in the same location)!

Discover how a Results Forum works Windsor Consulting Back
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